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Choose the right Primary Owner

Who is this for?


All Company Plans

The Primary Owner holds the highest level of permissions — only this person can delete the Knowledge Hub or transfer ownership to someone else. There can only be one person in this role at a time, so it’s important to make sure it’s the right one. Here are some recommendations:

  • An executive or senior-level manager
  • Someone from the IT department who provisions licenses or handles account administration
  • If within the policy guidelines of your organisation, use a shared service/administrative email account on your company’s domain that is managed by authorised personnel

As organisations change, the Primary Owner may leave your company. To stay in full control over your company’s Knowledge Hub, we advise you to use an email account that is accessible by more than 1 person.